Designation : Software Engineer- Associate
Experience : Freshers/Exp
Qualification : Any Graduate
Location : Bangalore
Salary : Best in Industry
Job Details:
=>Provide end to end assisted support and resolve complex customer issues internally via Phone, Email, Chat & Content Moderation.
=>Meets set customer satisfaction & productivity metrics to ensure the highest quality & efficiency of customer support.
=>Contribute valuable knowledge to the Customer Care Knowledge Base to ensure both fellow support agents & our customers have access to the most recent and accurate solutions by proposing new content solutions.
=>Report product bugs to Engineering teams; liaise with these teams, and our customers, to develop and implement fast and accurate resolutions.
=>Identify key issues & trends based on information gathered from the cases handled through and provide feedback to Operations Team.
Basic Requirements:
=>1 to 2 years experience in a Customer Support role preferably in a call center or Business Process Outsourcing environment.
=>Strong customer service/support skills including active listening, excellent verbal and written communication; ability to research and resolve problems using a variety of resources and tools; experience in a support environment desirable.
=>Bachelors Degree. In lieu of degree, at least 3 years of relevant experience.
=>Superir interpersonal skills.
=>Strong understanding of internet & online industry – ideally with relative experience supporting a similar industry (e.g. AOL, MSN, etc…)
=>Phone, Chat & email support experience is desirable.
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